jlgrabe is committed to protecting your personal information. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe.
Last Updated: January 1, 2026jlgrabe ("we," "us," "our," or "the Platform") respects your right to privacy and is committed to protecting the personal data of every player who uses our services. This Privacy Policy has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
This policy describes the types of personal information jlgrabe collects from users based in the Philippines and elsewhere, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and the rights you have as a data subject under Philippine law.
jlgrabe acts as the Personal Information Controller in respect of all personal data collected through the platform. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors and are bound by data processing agreements that require them to handle your data in accordance with this policy and applicable law.
jlgrabe collects personal data from you in several ways: directly when you register and use the platform, automatically through your device and browsing activity, and from third parties such as payment processors and identity verification services. The categories of personal data we collect include the following:
When you create a jlgrabe account, we collect your full legal name, date of birth, gender, nationality, residential address (including barangay, city or municipality, province, and ZIP code), email address, and mobile number. This information is required to create and maintain your account.
To comply with PAGCOR requirements and Philippine anti-money laundering regulations, jlgrabe collects copies of government-issued identification documents such as your Philippine passport, SSS/UMID card, PhilSys National ID, driver's license, or other accepted IDs. We may also collect a selfie or live photo for facial verification purposes.
jlgrabe collects information about your payment methods, including GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, and others), and transaction history on the platform. We do not store full card numbers or banking passwords.
We collect records of your gaming activity on the jlgrabe platform, including game sessions, wager amounts, wins and losses, bonus usage, and responsible gaming tool settings such as deposit limits and self-exclusion periods.
When you access jlgrabe, we automatically collect technical data including your IP address, device type and model, operating system, browser type and version, unique device identifiers, and mobile network information.
We collect information about how you interact with the jlgrabe platform, including pages visited, features used, time spent on the platform, click patterns, and search queries within the platform.
If you contact jlgrabe customer support, we retain records of those communications, including chat transcripts, email correspondence, and call recordings where applicable, for quality assurance and dispute resolution purposes.
jlgrabe uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, identity data |
| Identity verification (KYC) | KYC documents, facial verification data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services | Gaming activity data, account data |
| Fraud prevention and AML compliance | All categories of data |
| Responsible gaming monitoring | Gaming activity data, account data |
| Customer support | Communications data, account data |
| Platform improvement and analytics | Usage data, technical data |
| Marketing communications (with consent) | Registration data, gaming activity data |
| Regulatory reporting to PAGCOR and NPC | Identity data, financial data, gaming data |
jlgrabe will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, jlgrabe processes your personal data on the following legal bases:
jlgrabe does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
To process your deposits and withdrawals, jlgrabe shares necessary financial and identity data with payment processors including GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners. These providers are bound by their own privacy policies and applicable financial regulations.
jlgrabe uses third-party KYC and identity verification providers to validate the documents you submit during account registration. These providers process your identity data solely for verification purposes and are prohibited from using it for any other purpose.
jlgrabe is required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities upon lawful request or as required by applicable regulations.
jlgrabe uses third-party cloud hosting, data analytics, and cybersecurity service providers to operate and maintain the platform. These providers act as Personal Information Processors under data processing agreements and may only process your data in accordance with jlgrabe's instructions.
Some games available on the jlgrabe platform are provided by third-party game studios. Limited technical data (such as session tokens and game results) may be shared with these providers to facilitate gameplay. No personally identifiable information beyond what is technically necessary is shared with game providers.
jlgrabe uses cookies and similar tracking technologies on its website and mobile application to provide a functional, personalized, and secure user experience. The types of cookies we use are as follows:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlgrabe platform.
jlgrabe retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:
When personal data is no longer required for any of the above purposes, jlgrabe will securely delete or anonymize it in accordance with our data disposal procedures.
jlgrabe implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlgrabe will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlgrabe. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to be informed of how your personal data is being collected and processed, including the purposes, scope, and methods of processing.
You have the right to request a copy of the personal data jlgrabe holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data jlgrabe holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlgrabe has violated your data privacy rights.
The jlgrabe platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gaming regulations. jlgrabe does not knowingly collect personal data from individuals under the age of 21.
If jlgrabe becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will immediately suspend the associated account, delete the personal data in question, and take appropriate steps to prevent recurrence. If you believe that jlgrabe may have collected data from a minor, please contact our Data Protection Officer immediately using the details in Section 14.
Parents and guardians are encouraged to monitor the online activities of minors in their care and to use available parental control tools to prevent access to online gaming platforms.
jlgrabe's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure providers, game content providers, and analytics platforms — may be located in other countries. Where personal data is transferred outside the Philippines, jlgrabe ensures that:
jlgrabe will not transfer your personal data to a foreign country or international organization unless one of the above conditions is satisfied. You may request information about the specific safeguards in place for any cross-border transfer by contacting our Data Protection Officer.
The jlgrabe platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies only to the jlgrabe platform and does not cover the privacy practices of any third-party websites or services. jlgrabe is not responsible for the content, privacy policies, or data handling practices of any third-party sites.
We encourage you to review the privacy policies of any third-party services you access through or in connection with the jlgrabe platform before providing them with your personal data.
jlgrabe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, jlgrabe will notify registered users by email or through a prominent notice on the platform at least seven (7) days before the changes take effect, where reasonably practicable.
The date of the most recent revision is displayed at the top of this page. Your continued use of the jlgrabe platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the revised policy, you must stop using the platform and may request account closure in accordance with our Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how jlgrabe protects your personal data.
jlgrabe has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO using the following details:
If you are not satisfied with jlgrabe's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about how to file a complaint with the NPC is available on the NPC's official website.
For questions about our Terms & Conditions, please visit our Terms & Conditions page. For responsible gaming support, please visit our Responsible Gaming page.
Privacy isn't just a legal requirement for jlgrabe — it's a core part of how we build trust with every Filipino player on our platform.
Every piece of data you send to jlgrabe — from your login credentials to your payment details — is protected by bank-grade 256-bit SSL encryption in transit. Your information never travels unprotected.
jlgrabe's data practices are fully aligned with the Philippine Data Privacy Act of 2012. We've registered with the National Privacy Commission and appointed a dedicated Data Protection Officer to oversee compliance.
jlgrabe gives you full control over your personal data. Access it, correct it, download it, or request deletion — all through a simple request to our Data Protection Officer. Your rights are real and enforceable.
jlgrabe does not sell, rent, or trade your personal information to third-party marketers. Your data is used only to provide you with the best possible gaming experience and to meet our legal obligations.
jlgrabe keeps your data only for as long as the law requires or your account needs it. Once the retention period expires, your data is securely deleted or anonymized — no indefinite storage, no unnecessary accumulation.
In the unlikely event of a data breach, jlgrabe is prepared to notify the National Privacy Commission within 72 hours and inform affected players without delay — because you deserve to know, fast.
jlgrabe is built on trust — fair games, secure transactions, and a platform that respects your data. Join Filipino players from Manila to Davao who game with confidence. 21+ only.